Master in Decision Making And Innovation
My pleasure to have shared with you these videos and webinars about these so exciting topics.
Most of you have answered the questions in the case and I want to give you some feedback on your answers and the topics of the module that applied to the case. I also want to say congrats to the high achievers.
1.Given Susan´s background, motivational needs structure, and work ethic, should she have been placed into a position that requires a high level of interpersonal skills?
Most of you have answered, quite correctly, that she was not the perfect fit for the position and there was no attempt to check it. Most of you recommend not to appoint her for this position in the first place.
Let me give you some more insight to think about it. You will never find the perfect match between a job needs and the candidates that you have for the position. You always need to choose the candidate that best matches what you need and be aware of the aspects that she needs to improve and give support if the gap is relevant.
According to the case, Anita thinks that this deficit exists but is not a big concern so far. She has already given feedback on it and even offered support to Susan in order to improve these soft skills that she is not strong at.
The important thing is to assess to big the gap is and if it can be covered with learning and practice or it is going to be a no-go problem.
2.Discuss the apparent sources of the conflict that exists between Anita and Susan.
Some of you have highlighted the main sources of conflict of the case, that we went through during the webinar, too.
Many of you have focused too much on just one thing, communication. Although communication is very important, there is more than that in the case.
I would add that expectations mismatch is the main source of conflict between boss and employee and this should be checked periodically.
As an employee (and we all are, no matter our hierarchical position, we all have a boss) it is our responsibility to do this healthy check.
Also, there are some organizational decisions that are a potential source of conflict by themselves, like Anita´s habit to talk directly to her subordinate direct reports, for example.
3.What can be done to improve the situation for Susan or for her successor should she decide to leave
Here most of you have focused, as you did in the previous question, on improving communication.
Communication is important but there is much more than that in the case.
In organizational terms the main points here are:
- Reporting lines
- Job content and responsibilities
- Expectations and periodic feedback
- Skills needed and support in case of mismatch
4.You must put yourself now in Susan´s place. What would you do at each high moment of the story? What feelings would you have at any of these moments? How would you react to them?
Here most of you have given ideal reactions to every happening, showing a lack of empathy with the Susan and the moment she was going through.
Some of you have made good empathy exercises, also giving good recommendations to Susan in dealing with her emotions at each moment.
What it is important is that you learn to tune in to your emotions when hard situations happen to you and you are capable to handle them in the best way possible.
5.What are the skills that matter on which you assess that you have more room for improvement? Why do you think that they are important? What is your plan to improve on them?
Here I have only felt some of you really doing a self-assessment, that I understand is not so easy to do, and less to share even if with the expert of GAIA course on the topic.
1000 thanks to these of you.
For the rest of you I can only recommend you to do it, even if just for yourself.
In order to identify what soft skills are the ones that you are best or worst at I suggest that you make a list of them and rank them accordingly to the importance that you think they have.
Then I suggest that you assess periodically how you are doing on them. You can also ask your boss and some colleagues to give you feedback on them.
From there you should start working on one thing at a time and check how you evolve.